IMPROVE YOUR COMMUNICATION SKILLS

Good communication skills are vital in today’s workplace. Whether you need

to keep the interest of a large audience, impress a potential employer at interview or simply win the argument at an important meeting, sounding the part is key.

If you find it difficult to get your message across, this book is here to help.

Fully revised and updated, Improve Your Communication Skills shows you

how to:

• improve your conversations;

• build rapport with colleagues;

• hold interviews and staff appraisals;

• learn the skills of persuasion;

• give effective presentations;

• write e-mails, letters and reports; and

• write for the web.

Improve Your Communication Skills will show you how to achieve verbal, vocal and visual success with style, and get your message across every time.